• Live Preview for this Auction: Monday, March 18th, 12 – 1pm at 8975 Wortendyke Rd, Batavia, NY 14020.
  • Auction Closes: Wednesday, March 20th at 6:00 PM (soft close). (3 LOTS WILL CLOSE PER MINUTE)
  • How To Register And Create Your Bidding Account: Watch this 3 minute video that shows how to create your bidding profile. Click here:
  • Before You Bid: Pay close attention to the instructions for pick up date, shipping, and location for pick up. These details change from auction to auction and we do not want our customers to have to pay additional fees for failure to follow directions. Due to the cost of running a business, there are fees for late payment, alternate pick up, and handling items for shipping. Make sure your credit/debit information is correct and up to date- it will automatically be charged if you bid successfully.
  • Bidding Process: Bidders can register and bid anytime between the auction start and close dates. At the closing time, items will begin closing out at the rate published .  Any bidding activity in the last minute of a lot will increase the bid time by 2 more minutes. It will not increase the bid time for other lots.
  • To Bid: Click the “Bid” button or the plus sign (+) found next to the item you want to bid on. A screen will pop up that shows the next increment you must bid in order to be entered in the bidding. For items that show “X” and a number, your bid will be multiplied by that number.
  • Max Bid: You can leave a “max bid” on any item, meaning that the computer will bid for you up to the maximum amount you entered. You may win the item for less than your maximum if other bidders stop bidding at an amount less than your maximum. If someone else has left a larger Max Bid, it is possible to be outbid immediately.
  • Refresh Your Screen: Refresh your screens as often as possible to eliminate any internet or server delays when the auction closes.
  • Fees Added To Your Bid: We add sales tax and buyer’s premium to your bid. Buyer’s premium is 15%.  Sales tax is 8% for buyer’s picking up or having items shipped in NY state.
  • Payment: If your bid is successful at the close of the auction, your credit/debt card will automatically be charged. We do not accept payment at the dispersal site. All payments will be charged to the credit/debit card you put on file when you register for this auction. Please make sure that your card information is up to date and your account is able to cover your charges. We are unable to take card information over the phone because of the increased risk of fraudulent activity. Any changes to your card information must be made before you register or bid. There is no discount for paying any other way.  We do not accept personal checks. If credit/debit card payment is declined, we will send you a link through Square to make your payment securely online.  If we are required to key in any information you will be charged 20% buyer’s premium instead of 15%. 
  • How You Will Know If You Won: We will send you an email with your receipt. Your receipt will be needed at the pick up location for your own reference to make sure you received all of your lots. If you believe you are a successful bidder and you do not see the email in your inbox, check your spam folder first before calling our office at 585-343-4529.
  • When & Where Is Pick Up? Merchandise pick up takes place by appointment Friday, March 22nd, 8 am – 3:30 pm in Batavia, NY.  After the auction is completely closed and all receipts have been emailed, successful bidders will receive another email/text from Shipping Saint asking whether they want to pick up their lots or have (shippable) lots shipped to them.  Click on the “Pick up” option and follow directions for making your appointment.  After a time and day has been selected, a confirmation screen will show time and location.  Make a note of that information for future reference.
  • What If You Cannot Make The Pick Up Dates?  Please make every effort to pick up on the designated date.  It is fine to send someone else to pick up for you.   Any alternate pick up times are subject to a fee of $40 per staff/hour fee to cover our time.  We will not leave items outside the pick up location for late pick up.  
  • Do We Ship?  Each lot is clearly marked with a “Shipping Available” or “No Shipping Available” icon.  After the auction is closed completely, successful bidders will receive a text/email (separate from the emailed receipt) asking whether they want lots shipped or to pick them up.  Click the “Ship” option and follow directions for confirming shipping address, etc.  We ship only to the US and Canada. We do not ship to PO Boxes. We are unable to overnight express packages. Buyer pays shipping, insurance, signature confirmation and handling fee- these fees are not negotiable. (Handling fees depend on materials/time required). We do not provide shipping estimates prior to the close of the auction. In the event that we agree to ship an item that was described as “no shipping” Bontrager Auction Service will not be responsible for any packing or shipping damage and will not file an insurance claim or refund on behalf of the customer. If we agree to take lots to UPS for professional packaging, there is a $20 charge for transporting. There is a $50 charge to retrieve lots from UPS if the buyer decides their shipping cost to be too expensive. Note: Our auction software is used to determine the best shipping price because it allows us to compare prices and provide a discount. If the credit/debit card you have on file with isn’t working, we are unable to do that and you’ll be charged a higher rate.
  • Tax Exempt Policy: Make sure your tax exempt information is complete, up to date, and on file with the auction company even if you’ve bid with us before. If you haven’t used your tax exempt information with our auction company within the last 6 months it needs to be updated.  NY State Dept. of Taxation & Finance is clear that it is the buyer’s responsibility to ensure proper documentation has been submitted within appropriate time frames. Forms can be scanned to [email protected], or faxed to 585-343-4530. Do not text or email pictures of forms because they don’t print out clearly. THE NAME AND ADDRESS YOU PROVIDE IN THE TOP SECTION MUST EXACTLY MATCH THE DBA ON FILE WITH THE STATE OR THE TAXATION DEPT. WILL CONSIDER IT AN INVALID FORM. Only tax exempt information submitted BEFORE 5 pm on the night the auction closes will be eligible for reimbursement of sales tax for this auction. There is a $5 processing fee for tax forms submitted after the deadline and a refund is requested. Forms must be signed by the authorized person as well as the actual purchaser who is bidding in the auction. Use the links below for New York State Resale Certificate.
    NYS ST-120 Resale Certificate:
  • Exchanges/Returns/Refunds: Buying from an auction is different from buying at a retail store. The terms of the auction state that bidders are buying “as-is” with no guarantees, exchanges, returns, credits or refunds unless specifically stated by the auctioneer. While we do our best to describe items accurately, keep in mind that it is not always possible to test every item. All refunds, exchanges, credits and returns must be requested within 7 days of the customer taking possession of the merchandise. Requests after that point may be denied. Bontrager Real Estate & Auction Service reserves the right to refuse refund requests for any item that has left the auction site and may have been altered or damaged after it has left. Any refunds issued will be with a check. We do not issue credit or credit/debit card returns.
  • Special Emergency Statement: If there is a storm or emergency that prevents the pick up from taking place, we will contact successful bidders by email. Otherwise, plan on the pick up happening as planned.
  • Think You Won But Didn’t Get An Email? If you win a bid, we will send you an email after the auction with important information including your receipt and pick up appointment info.. Make sure it doesn’t get lost in your Spam or Junk by adding us to your email Contact List.