- Live Preview: Wednesday, April 3rd, from 12pm – 1 pm at 9921 Hickox Rd, Alexander NY 14005
- Auction Ends: Wednesday, April 3, 2024 6:30 PM (soft close)
- How To Register And Create Your Hibid.com Bidding Account: Watch this 3 minute video that shows how to create your bidding profile. Click here: https://youtu.be/IUuCzrp8O8M
- Before You Bid: Pay close attention to the instructions for pick up date, shipping, and location for pick up. These details change from auction to auction and we do not want our customers to have to pay additional fees for failure to follow directions. Due to the cost of running a business, there are fees for late payment, alternate pick up, and handling items for shipping. Make sure your credit/debit information is correct and up to date- it will automatically be charged if you bid successfully.
- Bidding Process: Bidders can register and bid anytime between the auction start and close dates. At the closing time, items will begin closing out at the rate published (usually between 4 and 6 items per minute.) Any bidding activity in the last minute of a lot will increase the bid time by 2 more minutes. It will not increase the bid time for other lots.
- To Bid: Click the “Bid” button or the plus sign (+) found next to the item you want to bid on. A screen will pop up that shows the next increment you must bid in order to be entered in the bidding. For items that show “X” and a number, your bid will be multiplied by that number.
- Max Bid: You can leave a “max bid” on any item, meaning that the computer will bid for you up to the maximum amount you entered. You may win the item for less than your maximum if other bidders stop bidding at an amount less than your maximum. If someone else has left a larger Max Bid, it is possible to be outbid immediately.
- Refresh Your Screen: Refresh your screens as often as possible to try to eliminate any internet or hardware delays when the auction closes.
- Fees Added To Your Bid: We add sales tax and buyer’s premium to your bid.
- Payment: If your bid is successful at the close of the auction, your credit card will automatically be charged. We do not accept payment at the dispersal site. All payments will be charged to the credit/debit card you put on file when you register for this auction (we accept Mastercard, Visa, and Discover). Please make sure that your card information is up to date and your account is able to cover your charges. We are unable to take card information over the phone because of the increased risk of fraudulent activity. Any changes to your card information must be made before you register or bid.
- How You Will Know If You Won: We will send you an email with your receipt. Your receipt will be needed at the pick up location for your own reference, to make sure you received all of your lots. If you believe you are a successful bidder and you do not see the email in your inbox, check your spam folder first before calling our office at 585-343-4529.
- When & Where Is Pick Up? Merchandise pick up is by appointment only in Alexander, NY, Friday, April 5th, 8AM – 3PM. This is the only scheduled pick up time- all alternate pick up times will be subject to a fee. Look for an email/text message from Shipping Saint after the auction (separate from your emailed receipt) asking you whether you want to pick up or have your (shippable) lots shipped. After your choose your pick up time in the email or text we send you, you will then see a confirmation page with the date, time, and location. That information is will also be emailed to you.
- Click here to Find out How to Avoid Common Pick Up Mistakes
- Pick Up Procedure:
- It is up to you to make sure you have all your merchandise before you leave, so bring a copy of your receipt.
- Appointments are required for pick up, so please show up in within 30 minutes of your appointment. Arriving more than 1 hour before or after your appointment will likely increase your wait time.
- No returns, exchanges, or refunds for merchandise once it leaves the auction site unless specifically stated in the lot description.
- What If You Cannot Make The Pick Up Date? Please make every effort to pick up on the designated date. It is fine to send a friend, employee or family member to pick up for you. We charge a minimum of $40 per per man hour, prorated based on size/volume/time, to deal with items that are not picked up during the scheduled pick up hours. Individuals requiring that their lots be “left out” or moved for early, late, or alternate pickup, will be charged whether or not you provided notice.
- Who Can Help Load Purchases? Bring your own loading assistance, packing materials, and tools for removal of items. If our auction crew is required to assist with loading once items have left the building, there is a $10 fee per staff person.
- Do We Ship? Shipping is available on select items only. We do not automatically ship every lot.
Lots are clearly marked “shipping available” or “no shipping”. After the auction has closed, successful bidders will receive a text/email from Shipping Saint/ Bontrager Auction (separate from the emailed receipt) asking whether they want to pick up lots or have them shipped. Click the “Ship” option and follow instructions. We ship only to the US and Canada. We do not ship to PO Boxes. We are unable to overnight express packages. Ammunition is shipped only to Federal Firearms Licensees. Firearms are shipped only to Federal Firearms Licensees. Most packaging and shipping will take place in-house, but items we deem as fragile (glass, lamps, etc.) will be taken to UPS for professional packaging at buyer’s expense. Buyer pays shipping, insurance, signature confirmation and handling fee- these fees are not negotiable. (Handling fees depend on materials/time required). We do not provide shipping estimates prior to the close of the auction. Bidders who deem shipping too expensive and then abandon their purchase are still responsible for payment. In the event that we agree to ship an item that was described as “no shipping”, Bontrager Auction Service will not be responsible for any packing or shipping damage and will not file an insurance claim or refund on behalf of the customer. If we agree to take lots to UPS for professional packaging, there is a $20 charge for transporting to the professional packager. There is a $50 charge to retrieve lots from UPS if the buyer decides their shipping cost to be too expensive. *For this auction there is a transportation fee of $40 per staff hour (prorated according to time/volume with a $5 minimum) to move items from the auction site to our auction house for shipping. Very small lots such as single coins will be a nominal fee.
- Tax Exempt Policy: Make sure your tax exempt information is complete, up to date, and on file with the auction company even if you’ve bid with us before. Forms can be scanned to [email protected], or faxed to 585-343-4530. Do not text or email pictures of forms because they don’t print out clearly. THE NAME AND ADDRESS YOU PROVIDE IN THE TOP SECTION MUST EXACTLY MATCH THE DBA ON FILE WITH THE STATE OR THE TAXATION DEPT. WILL CONSIDER IT AN INVALID FORM. Only tax exempt information submitted BEFORE 5 pm on the night the auction closes will be eligible for reimbursement of sales tax for this auction. There is a $5 processing fee for tax forms submitted after the deadline and a refund is requested. Forms must be signed by the authorized person as well as the actual purchaser who is bidding in the auction. Use the links below for New York State Resale Certificate and Farm Exempt forms (other forms can be found on the NY State Taxation website- www.tax.ny.gov):
NYS ST-125 Farmer’s and Commercial Horse Boarding Operation: https://www.tax.ny.gov/pdf/current_forms/st/st125.pdf
NYS ST-120 Resale Certificate: https://www.tax.ny.gov/pdf/current_forms/st/st120_fill_in.pdf - Refund Policy: Buying from an auction is different from buying at a retail store. The terms of the auction state that bidders are buying “as-is” with no guarantees, exchanges, returns, credits or refunds unless specifically stated by the auctioneer. While we do our best to describe items accurately, keep in mind that it is not always possible to test every item. All refunds, exchanges, credits and returns must be requested within 7 days of the customer taking possession of the merchandise. Requests after that point may be denied. Bontrager Real Estate & Auction Service reserves the right to refuse refund requests for any item that has left the auction site and may have been altered or damaged after it has left.
- Special Weather/Emergency Statement: If there is a storm or event that prevents the pick up from taking place, we will contact successful bidders by email. Otherwise, plan on the pick up happening as planned. If you are unable to reach the dispersal due to the weather, contact us as soon as possible. We will make every effort to work with you, but typically will not store items longer than 5 days without a charge.
- Think You Won But Didn’t Get An Email? If you win a bid, we will send you an email after the auction with important information including your receipt and pick up appointment info.. Make sure it doesn’t get lost in your Spam or Junk by adding us to your email Contact List.
