FAQ

Below are some common questions we receive. If you have others not answered here, give us a call at 585-343-4529 or email info@bontragerauction.com.

So what can I expect if I call to schedule my items for auction?

If you are thinking of selling your items at auction, call our office at 585-343-4529 so we can set up an appointment to have your assets evaluated. It is most helpful if you can email pictures to us ahead of time. An auctioneer will come see your business, estate or items and will aid you in choosing your best option. If we can help, we will schedule a time for pick up or an auction date.

If you want to drop items off at the Auction Center, you can set up an appointment and our staff will evaluate the items when they arrive at our facility. We are unable to receive consignments on Wednesdays unless prior arrangements are made with the auctioneer. If you are unsure if your items are salable, check out the list of items we don’t sell at the bottom of this page to see if it is worth making a delivery. It is most helpful if you can email pictures to us ahead of time. Or, ask the auctioneer or secretary while you are on the phone.

Will Bontrager’s buy my items or do they sell on consignment?

Consignment: Consignment means we sell your items based on commission; you receive your check after your items are auctioned for the final final bid price minus our commission. The vast majority of our auction lots consist of consigned items. Our commission rates vary based on the auction and items consigned.

Selling Outright: In some situations, it may be most beneficial for you to sell your items outright. In certain cases, Bontrager Real Estate and Auction Service is willing and able to purchase your items immediately. The auctioneer will make an evaluation based on each situation.

What if I need an entire estate cleaned out?

Anyone who has done an estate clean-out can testify that it can be a time consuming and overwhelming process! Bontrager’s does many estate clean-outs through out the year, and our crew can sort through ALL items and will handle trucking the salable items to our auction center or donating/disposing of non-salables. We recommend giving Bontrager’s as much time as possible to schedule a clean-out. An auctioneer will come evaluate the estate and can give you an idea what to expect in terms of costs for disposal and time required, as well as what can be sold. We recommend dividing estate contents and heirlooms that will not be part of the auction prior to the auctioneer’s visit. In order to save you the cost of disposal fees of items that are not profitable to sell, we also donate items to local charities.

How soon can my items be sold?

We want to allow the most advertising time possible for merchandise, so we ask that you schedule a time to bring your items in by calling our office at 585-343-4529. There are designated drop-off days at our auction center and we will work with you to schedule a time for you to bring your items in. Throughout the year we hold a weekly auction, with additional specialty auctions scheduled in advance. We can find an upcoming auction that is right for your merchandise. Typically, depending on time of year, there is a wait period of approximately 6 weeks to get items into the Wednesday sale.

In cases where you are unable to bring the items yourself, we can pick up the items from you. Trucking plus hourly labor rates will apply.

How much will Bontrager’s charge?

For items that are sold on consignment, we charge a commission for our service. Our commission is based on a sliding fee scale depending on how much the item sells for. Our auction staff can explain the commission rates based on the items you bring us. Lower value items are charged a higher commission.

Large consignments of high-quality items such as firearms, antiques or coins will be quoted an appropriate commission by our experienced auctioneers.

When and how will I get paid?

We assign your seller account a number that is marked on your lots. This number identifies your lot to our clerk and to the public, so selling is anonymous. It usually takes about 7-10 days after the auction for us to process and mail your check. If you are selling items in several auctions, you can receive one check after all your items are sold. When we pick up items from you, your costs for trucking and man hours are deducted from the total of your consignment.

What kind of items CANNOT be sold?

Unfortunately, there are many everyday household items that simply do not sell or will sell for very little at public auction. In some situations, such as an Estate Clean-Out, Bontrager’s can take the items and will handle disposal or donation of the items.

Please download and read the list of items below:
Items that do not sell.